At SeduZir , customer satisfaction is a priority. We do our best to offer you quality products, delivered as quickly as possible. However, due to the intimate nature of our products and our logistics model (dropshipping), returns are limited to certain specific conditions.

Non-refundable products

For reasons of hygiene and safety, all intimate items (lingerie, sex toys, seduction accessories, etc.) cannot be returned, exchanged or refunded, except in the case of a proven defect or delivery error.

Damaged or defective products

If you receive an item:

• broken,

• not as described,

• or have a manufacturing defect,

Please contact us within 7 days of receipt at: seduzir.oficial@gmail.com, including:

• your order number,

• clear photos of the product in question,

• a brief explanation of the problem.

After verification, we will offer a free replacement or a full or partial refund, as applicable.

 

Refund period

If approved, the refund will be issued using the same payment method used to make the purchase. Processing may take 7 to 10 business days after validation.

 

Order not received

If you have not received your order within 45 days of shipment, please contact us. We will open an investigation with the supplier. If the loss is confirmed, a full refund will be issued or a free reshipment will be offered.

 

Address or information error

SeduZir is not responsible for undelivered orders due to incorrect or incomplete addresses provided by the customer. No refund can be made in this case.

Order cancellation

Orders can only be cancelled before they are processed by the supplier (usually within 6 hours of purchase). After this period, as shipping is automated, we cannot guarantee cancellation or refund.